Global Patient Self-Service Kiosk Market: Current Analysis and Forecast (2020-2026)

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Self-Service Technology is technological interfaces that enable customers to produce a service independent of direct service employee involvement. To add on, digital transformation has tremendously changed the interaction between a company as well as customers and service offerings. Technology in the healthcare field is not merely limited to the research lab, operating room, and the exam room, though. It is transforming the entire patient experience - starting with the check-in process. New treatments are emerging, diseases are being cured, robotics are being utilized for surgical procedures, and thanks to telemedicine, patients are now able to virtually interact with physicians from the comfort of their own homes. Technology in the healthcare field is not merely limited to the research lab, operating room, and the exam room, though. It is transforming the entire patient experience - starting with the check-in process. Developments in technology such as smartphones and IoT have also surged the need for instant fulfillment among consumers. Furthermore, technology acceptance, positive consumer intention to self-service technologies, ease of use, and enhanced reliability and perceived interactivity along with widespread readiness of self-service technology among rural as well as urban areas are some of the notable factors affecting the growth prospects of self-service technologies. It has been anticipated as per the survey that more than 80% of companies expect that self-service will be the fastest-growing channel in customer service by 2021 across the globe. Based on product type, the patient self-service kiosk market is classified into a touch screen and mobile kiosk. The recent improvements in touchscreens, intelligent scripting, and high-resolution displays have made kiosks an attractive option for the hospital ambulatory settings and emergency departments. Based on the mobility, the market is bifurcated into freestanding, mobile, and wall-mounted & countertop. The free-standing kiosks are recognizable, and most consumers are comfortable with using them. Further, the market is segmented based on applications into self-check-in, floor map and department navigation, prescription order refilling and updating, collection of co-payments, and others. Patient self-service solutions streamline and integrate patient information with existing systems at a healthcare organization, and typically feature touchscreen workflows that can be used for several patient-centered applications. Based on the end-user, the market is fragmented into clinics & hospitals, laboratories, and pharma stores. For a better understanding of the market penetration of patient self-service kiosk, the market is analyzed based on its worldwide presence in the countries such as North America (U.S., Canada, and Rest of North America), Europe (Germany, U.K., and Rest of Europe), Asia-Pacific (China, Japan, and Rest of Asia-Pacific) and Rest of World. The North America constitutes a major consumer market for the patient self-service kiosk. Some of the major players operating in the market include IBM Corporation, Clearwave Corporation, Fabcon, Inc., SlabbKiosks, KIOSK Information Systems Inc., Phoenix Kiosk Inc., RedyRef Interactive Kiosks, EMBROSS Group Pty Ltd, Advantech Co., Ltd., Meridian Kiosks LLC. Global Patient Self-Service Kiosk Market generated revenue of US$ 558.5 million in 2019. The technology is expected to grow at a CAGR of 16.2% during the forecast period to reach a market valuation of US$ 1,637.5 million by 2026. North America dominated the market and is also expected to grow at a CAGR of 15% during the forecast period 2021-2026 as the people in this region are more tech-savvy and are also looking for the technology which helps their save time and offer ease.

1. MARKET INTRODUCTION 12 1.1 Market Definition 12 1.2 Objective of the Study 12 1.3 Limitation 12 1.4 Stakeholders 13 1.5 Currency used in the Report 13 1.6 Scope of the Global Patient Self-Service Kiosk Market Study 13 2. RESEARCH METHODOLOGY OR ASSUMPTION 14 2.1 Research Methodology for the Patient Self-Service Kiosk Market Study 14 2.1.1 Main objective of the Patient Self-Service Kiosk Market Study 15 3. INDUSTRY PERFORMANCE 16 4. EXECUTIVE SUMMARY 18 5. MARKET OVERVIEW 20 5.1 Introduction 20 5.1.1 Benefits associated with Patient Self-Service Kiosk: 20 5.2 Market Dynamics 21 5.2.1 Market Trend & Drivers 21 5.2.1.1 Reduce Patient Waiting Time 21 5.2.1.2 Fewer Errors 22 5.2.1.3 Easier Payment Method 22 5.2.3 Market Challenges 23 5.2.3.1 Higher preference for building basic healthcare 23 5.2.3.2 Lack of awareness in eastern parts 23 5.2.4 Market Opportunities 24 5.2.4.1 Growing Scope in Developing Countries 24 5.2.4.2 Increasing Use of Cloud in Healthcare 24 6. LEGAL & REGULATORY FRAMEWORK 25 6.1 General Overview 25 6.2 Standards 25 7. COVID-19 IMPACT ON SELF-SERVICE KIOSK IN HEALTHCARE 26 8. DEMAND AND SUPPLY SIDE ANALYSIS 27 8.1 Demand Side Analysis 27 8.2 Supply Side Analysis 28 8.2.1 Top Product Launch 29 8.2.2 Top Mergers & Acquisitions 29 8.2.3 Top Business Expansions, Investment and Divestitures 29 8.2.4 Top Product Launches 29 8.2.5 Top Start-ups under Patient Self-Service Kiosk Market 30 9. VALUE CHAIN ANALYSIS 31 9.1 Value Chain Analysis 31 10. MARKET INSIGHTS BY TYPE 32 10.1 General Overview 32 10.1.1 Touch Screen 33 10.1.2 Internet 34 11. MARKET INSIGHTS BY MOBILITY 36 11.1 General Overview 36 11.1.1 Freestanding 38 11.1.2 Mobile 39 11.1.3 Wall-mounted and Countertop 40 12. MARKET INSIGHTS BY APPLICATIONS 41 12.1 General Overview 41 12.1.1 Self-check-in 43 12.1.2 Floor Map and Department Navigation 44 12.1.3 Prescription Order Refilling and Updating 45 12.1.4 Collection of Co-payments 46 12.1.5 Other Applications 47 13. MARKET INSIGHTS BY END-USER 48 13.1 General Overview 48 13.1.1 Hospitals & Clinics 49 13.1.2 Laboratories 51 13.1.3 Pharma Stores 52 14. MARKET INSIGHTS BY REGION 53 14.1 General Overview 53 14.2 North America Patient Self-Service Kiosk Market 55 14.2.1 North America Patient Self-Service Kiosk Market Size 55 14.2.1.1 United States Patient Self-Service Kiosk Market 58 14.2.1.1.1 US Patient Self-Service Kiosk Market Size 59 14.2.1.2 Canada Patient Self-Service Kiosk Market 61 14.2.1.2.1 Canada Patient Self-Service Kiosk Market Size 62 14.2.1.3 Rest of North America Patient Self-Service Kiosk Market 64 14.2.1.3.1 Rest of North America Patient Self-Service Kiosk Market Size 65 14.3 Europe Patient Self-Service Kiosk Market 67 14.3.1 Europe Patient Self-Service Kiosk Market Size 67 14.3.1.1 Germany Patient Self-Service Kiosk Market 70 14.3.1.1.1 Germany Patient Self-Service Kiosk Market Size 71 14.3.1.2 UK Patient Self-Service Kiosk Market 73 14.3.1.2.1 UK Patient Self-Service Kiosk Market Size 74 14.3.1.3 Rest of Europe Patient Self-Service Kiosk Market 76 14.3.1.3.1 Rest of Europe Patient Self-Service Kiosk Market Size 77 14.4 Asia-Pacific Patient Self-Service Kiosk Market 79 14.4.1 Asia-Pacific Patient Self-Service Kiosk Market Size 79 14.4.1.1 China Patient Self-Service Kiosk Market 82 14.4.1.1.1 China Patient Self-Service Kiosk Market Size 83 14.4.1.2 Japan Patient Self-Service Kiosk Market 85 14.4.1.2.1 Japan Patient Self-Service Kiosk Market Size 86 14.4.1.3 Rest of Asia-Pacific Patient Self-Service Kiosk Market 88 14.4.1.3.1 Rest of Asia-Pacific Patient Self-Service Kiosk Market Size 89 14.5 Rest of World Patient Self-Service Kiosk Market 91 14.5.1 Rest of World Patient Self-Service Kiosk Market Size 91 15. COMPETITIVE SCENARIO 94 15.1 Porter’s Five forces analysis 94 15.1.1 Bargaining power of Supplier 95 15.1.2 Bargaining power of Buyer 95 15.1.3 Industry Rivalry 95 15.1.4 Availability of Substitute 95 15.1.5 Threat of new Entrants 95 15.2 Competitive Landscape 96 15.2.1 Market Share of Key Players in Patient Self-Service Kiosk Market, 2019 96 16. TOP COMPANY PROFILES 97 16.1 IBM Corporation 97 16.1.1 Key Facts 97 16.1.2 Business Description 97 16.1.3 Key Product/Services Offerings 97 16.1.4 Growth Strategy 98 16.1.5 Moments from IBM’s Transformation – Digital Journey 98 16.1.6 SWOT Analysis 99 16.1.7 Key Financials 100 16.1.7.1 Revenue Split 101 16.1.7.2 Financial Overview of IBM Corporation 101 16.1.8 Recent Developments 101 16.1.8.1 Product Launches 101 16.2 Clearwave Corporation 102 16.3 Fabcon, Inc. 107 16.4 SlabbKiosks 112 16.5 KIOSK Information Systems 117 16.6 Phoenix Kiosk Inc. 122 16.7 RedyRef Interactive Kiosks 127 16.8 EMBROSS Group Pty Ltd. 130 16.9 Advantech Co., Ltd. 133 16.10 Meridian Kiosks LLC 136

FIG. 1 Scope of the Global Patient Self-Service Kiosk Market Study 13 FIG. 2 Research Methodology for the Patient Self-Service Kiosk Market Study 14 FIG. 3 Features of Kiosk enabled Health Management System 18 FIG. 4 Global Patient Self-Service Kiosks Market by Value, 2019-2026 (US$ Million) 19 FIG. 5 Centralized Registration Process (Scheduled Appointments) - Manual vs Kiosk-enabled Registration at Health Facilities 20 FIG. 6 Average time (minutes) for the session - Centralized Registration Process (Scheduled Appointments) Comparison 21 FIG. 7 Companies activity with self-service kiosks during COVID-19 26 FIG. 8 Physician office visits, by selected physician characteristics: US, 2016 27 FIG. 9 Value Chain Analysis in Patient Self- Service Kiosk Market 31 FIG. 10 Global Patient Self- Service Kiosk Market Share by Product Type, 2019 & 2026 (%) 32 FIG. 11 Global Patient Self Service Kiosk Market Size by Product Type, 2019-2026 (US$ Million) 32 FIG. 12 Percentage of Patients Using Self-Service Kiosk in Clinics 33 FIG. 13 Global Touchscreen Patient Self-Service Kiosk Market by Region, 2019-2026 (US$ Million) 34 FIG. 14 Global Internet Patient Self-Service Kiosk Market by Region, 2019-2026 (US$ Million) 35 FIG. 15 Comparison of Kiosk Forms 36 FIG. 16 Global Patient Self-Service Kiosk Market Share by Mobility, 2019 & 2026 (%) 37 FIG. 17 Global Patient Self-Service Kiosk Market Size by Mobility, 2019-2026 (US$ Million) 37 FIG. 18 Global Freestanding Patient Self-Service Kiosk Market by Region, 2019-2026 (US$ Million) 38 FIG. 19 Global Mobile Patient Self-Service Kiosk Market by Region Market by Region, 2019-2026 (US$ Million) 39 FIG. 20 Global Wall-mounted and Countertop Patient Self-Service Kiosk Market by Region Market by Region, 2019-2026 (US$ Million) 40 FIG. 21 Patient Check-in Kiosk Solution Benefits 41 FIG. 22 Global Patient Self-Service Kiosk Market by Application, 2019 & 2026 (%) 42 FIG. 23 Global Patient Self-Service Kiosk Market Size by Application, 2019-2026 (US$ Million) 42 FIG. 24 Client Usability – Percentage of Patients Finding Check-in Level (Easy-Difficult) 43 FIG. 25 Global Self-check-in Patient Self-Service Kiosk Market by Region, 2019-2026 (US$ Million) 43 FIG. 26 Global Floor Map and Department Navigation Patient Self-Service Kiosk Market by Region, 2019-2026 (US$ Million) 44 FIG. 27 Global Prescription Order Refilling and Updating Patient Self-Service Kiosk Market by Region, 2019-2026 (US$ Million) 45 FIG. 28 Global Collection of Co-payments Patient Self-Service Kiosk Market by Region, 2019-2026 (US$ Million) 46 FIG. 29 Global Other Applications Patient Self-Service Kiosk Market by Region, 2019-2026 (US$ Million) 47 FIG. 30 Global Patient Self-Service Kiosk Market Share by End-User, 2019 & 2026 (%) 48 FIG. 31 Global Patient Self-Service Kiosk Market Size by End-User, 2019-2026 (US$ Million) 49 FIG. 32 Percentage of Hospitals providing patient services through Kiosks 50 FIG. 33 Global Hospitals & Clinics Patient Self-Service Kiosk Market by Region, 2019-2026 (US$ Million) 50 FIG. 34 Global Laboratories Patient Self-Service Kiosk Market by Region, 2019-2026 (US$ Million) 51 FIG. 35 Global Pharma Stores Patient Self-Service Kiosk Market by Region, 2019-2026 (US$ Million) 52 FIG. 36 Number of doctor visits per capita in selected countries as of 2018 53 FIG. 37 Global Patient Self-Service Kiosk Market Share by Region, 2019 & 2026 (%) 54 FIG. 38 Global Patient Self-Service Kiosk Market Size by Region, 2019-2026 (US$ Million) 54 FIG. 39 North America Patient Self-Service Kiosk Market Size by Type, 2019-2026 (US$ Million) 55 FIG. 40 North America Patient Self-Service Kiosk Market Size by Mobility, 2019-2026 (US$ Million) 56 FIG. 41 North America Patient Self-Service Kiosks Market, By Application 2019-2026 (US$ Million) 56 FIG. 42 North America Patient Self-Service Kiosks Market, By End-User 2019-2026 (US$ Million) 57 FIG. 43 North America Patient Self-Service Kiosks Market Size by Country, 2019-2026 (US$ Million) 57 FIG. 44 US Patient Self-Service Kiosk Market Size by Type, 2019-2026 (US$ Million) 59 FIG. 45 US Patient Self-Service Kiosk Market Size by Mobility, 2019-2026 (US$ Million) 59 FIG. 46 US Patient Self-Service Kiosks Market, By Application 2019-2026 (US$ Million) 60 FIG. 47 US Patient Self-Service Kiosks Market, By End-User 2019-2026 (US$ Million) 60 FIG. 48 Canada Patient Self-Service Kiosk Market Size by Type, 2019-2026 (US$ Million) 62 FIG. 49 Canada Patient Self-Service Kiosk Market Size by Mobility, 2019-2026 (US$ Million) 62 FIG. 50 Canada Patient Self-Service Kiosks Market, By Application 2019-2026 (US$ Million) 63 FIG. 51 Canada Patient Self-Service Kiosks Market, By End-User 2019-2026 (US$ Million) 63 FIG. 52 Rest of North America Patient Self-Service Kiosk Market Size by Type, 2019-2026 (US$ Million) 65 FIG. 53 Rest of North America Patient Self-Service Kiosk Market Size by Mobility, 2019-2026 (US$ Million) 65 FIG. 54 Rest of North America Patient Self-Service Kiosks Market, By Application 2019-2026 (US$ Million) 66 FIG. 55 Rest of North America Patient Self-Service Kiosks Market, By End-User 2019-2026 (US$ Million) 66 FIG. 56 Europe Patient Self-Service Kiosk Market Size by Type, 2019-2026 (US$ Million) 67 FIG. 57 Europe Patient Self-Service Kiosk Market Size by Mobility, 2019-2026 (US$ Million) 68 FIG. 58 Europe Patient Self-Service Kiosks Market, By Application 2019-2026 (US$ Million) 68 FIG. 59 Europe Patient Self-Service Kiosks Market, By End-User 2019-2026 (US$ Million) 69 FIG. 60 Europe Patient Self-Service Kiosks Market Size by Country, 2019-2026 (US$ Million) 69 FIG. 61 Germany Patient Self-Service Kiosk Market Size by Type, 2019-2026 (US$ Million) 71 FIG. 62 Germany Patient Self-Service Kiosk Market Size by Mobility, 2019-2026 (US$ Million) 71 FIG. 63 Germany Patient Self-Service Kiosks Market, By Application 2019-2026 (US$ Million) 72 FIG. 64 Germany Patient Self-Service Kiosks Market, By End-User 2019-2026 (US$ Million) 72 FIG. 65 UK Patient Self-Service Kiosk Market Size by Type, 2019-2026 (US$ Million) 74 FIG. 66 UK Patient Self-Service Kiosk Market Size by Mobility, 2019-2026 (US$ Million) 74 FIG. 67 UK Patient Self-Service Kiosks Market, By Application 2019-2026 (US$ Million) 75 FIG. 68 UK Patient Self-Service Kiosks Market, By End-User 2019-2026 (US$ Million) 75 FIG. 69 Rest of Europe Patient Self-Service Kiosk Market Size by Type, 2019-2026 (US$ Million) 77 FIG. 70 Rest of Europe Patient Self-Service Kiosk Market Size by Mobility, 2019-2026 (US$ Million) 77 FIG. 71 Rest of Europe Patient Self-Service Kiosks Market, By Application 2019-2026 (US$ Million) 78 FIG. 72 Rest of Europe Patient Self-Service Kiosks Market, By End-User 2019-2026 (US$ Million) 78 FIG. 73 Asia-Pacific Patient Self-Service Kiosk Market Size by Type, 2019-2026 (US$ Million) 79 FIG. 74 Asia-Pacific Patient Self-Service Kiosk Market Size by Mobility, 2019-2026 (US$ Million) 80 FIG. 75 Asia-Pacific Patient Self-Service Kiosks Market, By Application 2019-2026 (US$ Million) 80 FIG. 76 Asia-Pacific Patient Self-Service Kiosks Market, By End-User 2019-2026 (US$ Million) 81 FIG. 77 Asia-Pacific Patient Self-Service Kiosks Market Size by Country, 2019-2026 (US$ Million) 81 FIG. 78 China Patient Self-Service Kiosk Market Size by Type, 2019-2026 (US$ Million) 83 FIG. 79 China Patient Self-Service Kiosk Market Size by Mobility, 2019-2026 (US$ Million) 83 FIG. 80 China Patient Self-Service Kiosks Market, By Application 2019-2026 (US$ Million) 84 FIG. 81 China Patient Self-Service Kiosks Market, By End-User 2019-2026 (US$ Million) 84 FIG. 82 Japan Patient Self-Service Kiosk Market Size by Type, 2019-2026 (US$ Million) 86 FIG. 83 Japan Patient Self-Service Kiosk Market Size by Mobility, 2019-2026 (US$ Million) 86 FIG. 84 Japan Patient Self-Service Kiosks Market, By Application 2019-2026 (US$ Million) 87 FIG. 85 Japan Patient Self-Service Kiosks Market, By End-User 2019-2026 (US$ Million) 87 FIG. 86 Rest of Asia-Pacific Patient Self-Service Kiosk Market Size by Type, 2019-2026 (US$ Million) 89 FIG. 87 Rest of Asia-Pacific Patient Self-Service Kiosk Market Size by Mobility, 2019-2026 (US$ Million) 89 FIG. 88 Rest of Asia-Pacific Patient Self-Service Kiosks Market, By Application 2019-2026 (US$ Million) 90 FIG. 89 Rest of Asia-Pacific Patient Self-Service Kiosks Market, By End-User 2019-2026 (US$ Million) 90 FIG. 90 Rest of World Patient Self-Service Kiosk Market Size by Type, 2019-2026 (US$ Million) 91 FIG. 91 Rest of World Patient Self-Service Kiosk Market Size by Mobility, 2019-2026 (US$ Million) 92 FIG. 92 Rest of World Patient Self-Service Kiosks Market, By Application 2019-2026 (US$ Million) 92 FIG. 93 Rest of World Patient Self-Service Kiosks Market, By End-User 2019-2026 (US$ Million) 93 FIG. 94 Porter’s Five forces analysis of Patient Self-Service Kiosk Market 94 FIG. 95 Market Share of Key Players in Patient Self-Service Kiosk Market, 2019 (%) 96 FIG. 96 Moments from IBM’s Transformation – Digital Journey 98 FIG. 97 IBM Corporation, SWOT Analysis 99 FIG. 98 Key Financials of IBM Corporation 100 FIG. 99 IBM Corporation Revenue Split, 2019 101 FIG. 100 Growth Strategies Adopted by Clearwave Corporation 103 FIG. 101 Clearwave Corporation, SWOT Analysis 103 FIG. 102 Key Financials of Clearwave Corporation 104 FIG. 103 Clearwave Corporation, Revenue Split, 2019 105 FIG. 104 Growth Strategies Adopted by Fabcon, Inc. 108 FIG. 105 Fabcon, Inc., SWOT Analysis 108 FIG. 106 Key Financials of Fabcon, Inc. 109 FIG. 107 Fabcon, Inc., Revenue Split, 2019 110 FIG. 108 Growth Strategies Adopted by SlabbKiosks 113 FIG. 109 SlabbKiosks, SWOT Analysis 113 FIG. 110 Key Financials of SlabbKiosks 114 FIG. 111 SlabbKiosks, Revenue Split, 2019 115 FIG. 112 Growth Strategies Adopted by KIOSK Information Systems 118 FIG. 113 KIOSK Information Systems, SWOT Analysis 118 FIG. 114 Key Financials of KIOSK Information Systems 119 FIG. 115 KIOSK Information Systems, Revenue Split, 2019 120 FIG. 116 Growth Strategies Adopted by Phoenix Kiosk Inc. 123 FIG. 117 Phoenix Kiosk Inc., SWOT Analysis 123 FIG. 118 Key Financials of Phoenix Kiosk Inc. 124 FIG. 119 Phoenix Kiosk Inc., Revenue Split, 2019 125 FIG. 120 Growth Strategies Adopted by RedyRef Interactive Kiosks 128 FIG. 121 RedyRef Interactive Kiosks, SWOT Analysis 128 FIG. 122 Growth Strategies Adopted by EMBROSS Group Pty Ltd. 131 FIG. 123 EMBROSS Group Pty Ltd., SWOT Analysis 131 FIG. 124 Growth Strategies Adopted by Advantech Co., Ltd. 134 FIG. 125 Advantech Co., Ltd., SWOT Analysis 134 FIG. 126 Growth Strategies Adopted by Meridian Kiosks LLC 137 FIG. 127 Meridian Kiosks LLC, SWOT Analysis 137

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